FAQ

Frequently Asked Questions

What makes UNFLTRD™ different?

UNFLTRD™ is a premium lifestyle brand built on authenticity. Every piece is made-to-order, meaning your order is produced specifically for you — no mass production, no excess waste. Just clean, intentional design.

How long will it take to receive my order?

Since every item is made-to-order, please allow 2–7 business days for production, plus shipping time. Domestic (US) orders typically arrive within 3–4 business days after fulfillment. Total delivery time is generally 5–10 business days from the date of purchase.

Do you offer express shipping?

Yes! Express shipping is available at checkout, with estimated delivery of 1–3 business days after your order has been fulfilled.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Please allow up to 24 hours for tracking info to update after you receive your confirmation.

Can I return or exchange my order?

Because all UNFLTRD™ products are made-to-order, we do not accept returns or exchanges for wrong size, color, or change of mind. We encourage you to review sizing guides carefully before ordering.

However, if your item arrives damaged or with a manufacturing defect, we've got you. Contact us within 30 days of delivery with clear photo evidence and we will arrange a free reprint or refund.

My package is lost — what do I do?

If your package hasn't arrived, please first verify your shipping address and check with your local post office, as packages are sometimes held for pickup. If your order is still missing:

• For US domestic orders: report within 1 week after 30 calendar days from the estimated delivery date.
• For international orders: report within 1 week after 45 calendar days from the estimated delivery date.

Reach out to us via our Contact page and we'll investigate and make it right.

My order was returned due to an incorrect address — what happens?

If an order is returned due to an incorrect or incomplete address, we may offer a partial refund or reprint depending on the situation. If you'd like us to reship, a new order will need to be placed. Please double-check your address at checkout!

Can I cancel or modify my order?

Orders go into production quickly, so cancellations or modifications may not always be possible. Contact us as soon as possible via our Contact page and we'll do our best to help.

Still have questions?

We're here for you. Reach out via our Contact page and a member of the UNFLTRD™ team will get back to you promptly.